{"id":7057,"date":"2022-06-28T15:52:44","date_gmt":"2022-06-28T13:52:44","guid":{"rendered":"https:\/\/dev.panese.it\/euroklimat\/support\/"},"modified":"2026-05-28T11:32:00","modified_gmt":"2026-05-28T09:32:00","slug":"support","status":"publish","type":"page","link":"https:\/\/www.euroklimat.it\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,0,0,0.3)&#8221; background_image=&#8221;https:\/\/www.euroklimat.it\/wp-content\/uploads\/2021\/01\/impianti-industriali-refrigerazione-condizionamento-climatizzazione-r290-Euroklimat.jpg&#8221; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;150px||150px||true|false&#8221; custom_padding_tablet=&#8221;70px||50px||false|false&#8221; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;flexible-column&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_font_size=&#8221;42px&#8221; header_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;|700||on|||||&#8221; header_3_font_size=&#8221;14px&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||10px||false|false&#8221; header_3_text_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Support<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;home-title&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_font_size=&#8221;42px&#8221; header_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;|700||on|||||&#8221; header_3_text_color=&#8221;#005abc&#8221; header_3_font_size=&#8221;14px&#8221; z_index=&#8221;50&#8243; background_layout=&#8221;dark&#8221; width=&#8221;800px&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;||15px||false|false&#8221; header_text_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Specific services tailored to our clients\u2019 needs<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; width=&#8221;600px&#8221; text_text_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nWe provide clients with all the documentation they need, and our software is able to search, select, and suggest the perfect product for specific requirements<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;100px||0px||false|false&#8221; custom_padding_tablet=&#8221;50px||50px||false|false&#8221; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221;flexible-column column-reverse&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||100px||false|false&#8221; custom_padding_tablet=&#8221;0px||0px||false|false&#8221; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;|||on|||||&#8221; header_3_font_size=&#8221;14px&#8221; width_tablet=&#8221;100%&#8221; width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>EK-Webservice<\/h3>\n<h2>Information, technical documentation and certifications, always up to date and available to you<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||50px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nIn the EKCare section you can download our selection software, access our website, download brochures and catalogues from the download area and consult our certifications.<\/p>\n<p>We have decided to offer clients all the tools they need to correctly choose and manage their product through a simple and intuitive interface.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;http:\/\/webservice.euroklimat.it\/login.aspx&#8221; 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global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;|||on|||||&#8221; header_3_font_size=&#8221;14px&#8221; background_layout=&#8221;dark&#8221; width_tablet=&#8221;100%&#8221; width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>WEKOOL SELECTION SOFTWARE<\/h3>\n<h2>Searches, selects, and suggests the right device to satisfy specific requirements<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||50px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nThe options are in fact endless and extremely flexible. The software is able to provide analytical and articulated responses, from silent running machines to heat recovery, from the simplest calculation in normal operating conditions, to more complex ratings using specific operating values. Another important benefit concerns the possibility to directly compare multiple devices, thus selecting the most appropriate product without needing to make time-consuming manual assessments. Lastly, a rich section dedicated to the printing or exporting of documents in the most traditional formats, allows the production of clear and well-organised documents.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/wekool.euroklimat.it\/Account\/Login&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;GO TO WEKOOL&#8221; button_alignment=&#8221;left&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#007246&#8243; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;2px&#8221; button_border_color=&#8221;#00945e&#8221; button_border_radius=&#8221;6px&#8221; button_font=&#8221;|700||on|||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;7px|20px|7px|20px|true|true&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover=&#8221;#005abc&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; 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body_ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; body_ul_text_shadow_horizontal_length_phone=&#8221;0px&#8221; body_ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; body_ul_text_shadow_vertical_length_phone=&#8221;0px&#8221; body_ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; body_ul_text_shadow_blur_strength_phone=&#8221;1px&#8221; body_ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; body_ol_text_shadow_horizontal_length_phone=&#8221;0px&#8221; body_ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; body_ol_text_shadow_vertical_length_phone=&#8221;0px&#8221; body_ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; body_ol_text_shadow_blur_strength_phone=&#8221;1px&#8221; body_quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; body_quote_text_shadow_horizontal_length_phone=&#8221;0px&#8221; body_quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; body_quote_text_shadow_vertical_length_phone=&#8221;0px&#8221; body_quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; body_quote_text_shadow_blur_strength_phone=&#8221;1px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_color=&#8221;rgba(0,0,0,0.25)&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_horizontal_phone=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;2px&#8221; box_shadow_vertical_phone=&#8221;2px&#8221; box_shadow_blur_tablet=&#8221;18px&#8221; box_shadow_blur_phone=&#8221;18px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; box_shadow_spread_phone=&#8221;0px&#8221; text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_shadow_horizontal_length_phone=&#8221;0px&#8221; text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_shadow_vertical_length_phone=&#8221;0px&#8221; text_shadow_blur_strength_tablet=&#8221;1px&#8221; text_shadow_blur_strength_phone=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_color__hover_enabled=&#8221;on|desktop&#8221; box_shadow_color__hover=&#8221;rgba(0,90,188,0.25)&#8221; toggle_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; toggle_text_shadow_horizontal_length_phone=&#8221;0px&#8221; toggle_text_shadow_vertical_length_tablet=&#8221;0px&#8221; toggle_text_shadow_vertical_length_phone=&#8221;0px&#8221; toggle_text_shadow_blur_strength_tablet=&#8221;1px&#8221; toggle_text_shadow_blur_strength_phone=&#8221;1px&#8221; closed_toggle_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; closed_toggle_text_shadow_horizontal_length_phone=&#8221;0px&#8221; closed_toggle_text_shadow_vertical_length_tablet=&#8221;0px&#8221; closed_toggle_text_shadow_vertical_length_phone=&#8221;0px&#8221; closed_toggle_text_shadow_blur_strength_tablet=&#8221;1px&#8221; closed_toggle_text_shadow_blur_strength_phone=&#8221;1px&#8221; open=&#8221;off&#8221;]<\/p>\n<h4>Portfolio prodotti<\/h4>\n<p><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/EK_Products_portfolio_IT.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> Portfolio prodotti &#8211; Italiano<\/a> <a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/EK_Products_portfolio_EN.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> Portfolio prodotti &#8211; Inglese<\/a><\/p>\n<h4>Condizionamento di precisione<\/h4>\n<p><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/190112_precision_web_IT.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> Condizionamento di precisione ITA<\/a> <a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/190112_precision_web_EN.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> Condizionamento di precisione ENG<\/a> <a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/190112_precision_web_DE.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> Condizionamento di precisione DEU<\/a><\/p>\n<h4>Brochure refrigeratori Zeus Turbocor<\/h4>\n<p><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/190125_zeus_web_IT.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> EK ZEUS refrigeratori Turbocor &#8211; ITA<\/a> <a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/180325_zeus-web.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> EK ZEUS refrigeratori Turbocor &#8211; ENG<\/a><\/p>\n<h4>Servizi Euroklimat<\/h4>\n<p><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/161219_ek_service_web.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> Catalogo dei servizi Euroklimat<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Technical catalogues&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; title_tablet=&#8221;Technical catalogues&#8221; title_phone=&#8221;Technical catalogues&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; body_font_size=&#8221;16px&#8221; background_pattern_horizontal_offset=&#8221;0px&#8221; background_pattern_vertical_offset=&#8221;0px&#8221; vertical_offset_tablet=&#8221;0&#8243; vertical_offset_phone=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; horizontal_offset_phone=&#8221;0&#8243; hover_enabled=&#8221;0&#8243; body_font_size_tablet=&#8221;16px&#8221; body_font_size_phone=&#8221;16px&#8221; 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box_shadow_vertical_tablet=&#8221;2px&#8221; box_shadow_vertical_phone=&#8221;2px&#8221; box_shadow_blur_tablet=&#8221;18px&#8221; box_shadow_blur_phone=&#8221;18px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; box_shadow_spread_phone=&#8221;0px&#8221; text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_shadow_horizontal_length_phone=&#8221;0px&#8221; text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_shadow_vertical_length_phone=&#8221;0px&#8221; text_shadow_blur_strength_tablet=&#8221;1px&#8221; text_shadow_blur_strength_phone=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221; box_shadow_color__hover_enabled=&#8221;on|desktop&#8221; box_shadow_color__hover=&#8221;rgba(0,90,188,0.25)&#8221; toggle_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; toggle_text_shadow_horizontal_length_phone=&#8221;0px&#8221; toggle_text_shadow_vertical_length_tablet=&#8221;0px&#8221; toggle_text_shadow_vertical_length_phone=&#8221;0px&#8221; toggle_text_shadow_blur_strength_tablet=&#8221;1px&#8221; toggle_text_shadow_blur_strength_phone=&#8221;1px&#8221; closed_toggle_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; closed_toggle_text_shadow_horizontal_length_phone=&#8221;0px&#8221; closed_toggle_text_shadow_vertical_length_tablet=&#8221;0px&#8221; closed_toggle_text_shadow_vertical_length_phone=&#8221;0px&#8221; closed_toggle_text_shadow_blur_strength_tablet=&#8221;1px&#8221; closed_toggle_text_shadow_blur_strength_phone=&#8221;1px&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2026\/05\/ES_EK_HERA_Catalogo-Tecnico_0526_v5_web_EN-2.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> HERA PE &#8211; Air-To-Water R290 reversible heat pumps for outdoor installation &#8211; EN<\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2026\/05\/ES_EK_HERA_Catalogo-Tecnico_0526_v5_web_IT-2.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> HERA PE &#8211; 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Air-To-Water R290 chillers with reciprocating compressors &#8211; EN<\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2024\/04\/Technical-Catalogue_CRIO_rev4_170424_EN.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> CRIO &#8211; Air-To-Water R290 chillers with reciprocating compressors &#8211; EN<\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2024\/04\/Technical_Data-CRIO.V_Rev.8.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> CRIO.V &#8211; Air-To-Water R290 chillers with screw compressors &#8211; EN<\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2024\/04\/Technical-Catalogue_TETI_rev4_100424_EN.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> TETI &#8211; Air-To-Water R290 chillers with reciprocating compressors &#8211; EN <\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2024\/04\/Technical-Catalogue_RAK.W_rev2_090424_EN.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> RAK.W &#8211; 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Air-To-Water R454B chillers with scroll compressors &#8211; EN<\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2024\/04\/Technical-Catalogue_EKS_04-24_rev6_IT.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> EKS &#8211; Air-To-Water R410A chillers with scroll compressors &#8211; IT<\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2024\/04\/Technical-Catalogue_EKS_04-24_rev6_EN.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> EKS &#8211; Air-To-Water R410A chillers with scroll compressors &#8211; EN<\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2020\/11\/EKS_ME-2017.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> EKS ME &#8211; Air-To-Water R410A chillers with scroll compressors for Middle East &#8211; EN<\/a><br \/><a href=\"https:\/\/www.euroklimat.it\/wp-content\/uploads\/2023\/10\/Technical-Catalogue_EKV_rev4_311023_IT.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"fas fa-file-download\"><\/i> EKV &#8211; 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